Reference

paybet Privacy Policy for Your Account

paybet Privacy Policy explains what we collect when you open an account, verify your phone and use DANA, OVO, GoPay or QRIS.

Account dataWallet recordsDevice choicesPolicy requests
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HELP WITH DATA

Privacy Questions Near Your Cashier Path

A clear contact route helps when you want to ask about your Privacy Policy rights or a wallet record. Start from the account help route beside the cashier area and include the phone number on your account, the subject of your request and any relevant transaction reference. We use those details to locate the correct record without asking you to send a password or full wallet credentials.

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Account access

If you cannot reach your account after phone verification, use the account help route and state that your request concerns the Privacy Policy. We may ask for account details already held on file, but we will not ask for your password in a support message.

Wallet status

For a DANA, OVO, GoPay or QRIS data question, share the visible transaction reference and approximate date from your account. This lets us check the stored payment status while limiting the personal data included in your request.

Policy request

To request a copy, correction or removal review for eligible account data, send the request through account help. We may confirm your phone number before making a change so another person cannot alter your records.

OUR DATA PRACTICE

What We Do With Your Account Data

We keep this Privacy Policy practical: each data use connects to account access, security, payment records or a request you send us.

Account setup

When you open an account, we use the phone number and verification result needed to connect you with that account. If a required detail is missing, access may pause until the account step is completed or clarified through support.

Payment records

A DANA, OVO, GoPay or QRIS request can create a reference, amount status and time record. Bank transfer and virtual account activity may be stored in the same way so we can match a cashier event to your account.

Device signals

We may record browser, device and login signals used during account access. These details help us examine repeated sign-in attempts and protect the account path without requiring you to share a password with our support team.

Cookies

Cookies and similar browser storage can keep a session active, remember a selected page and help us understand whether a policy page loads correctly. You can manage browser storage through your device settings, though some account steps may then need repeating.

Retention

We retain account, support and payment records only for the period needed for the stated purpose, account security or a legal requirement that applies where local law permits. The period can differ by record type, so ask us for the applicable detail.

Your request

You can ask what data we hold, request a correction, question a use or ask about deletion where that right applies. Send the request through account help with your account phone number; we may verify identity before responding.

Privacy Policy Answers for paybet

These Privacy Policy answers cover the account steps Indonesian customers ask about most, including phone verification, wallet records, cookies, device access and data requests. If your question is not covered, use the account help route and describe the record or activity you want us to check. Access and eligibility depends on local law.

The paybet Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, and payment records from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, permitted disclosures and ways to request access or correction.

We use your phone number to create and identify your account and to complete the phone verification step before account access. It helps us connect a wallet status or support request to the correct account. Do not send your password in a support message.

Yes. The Privacy Policy covers transaction references, payment status and related account records created when you use DANA, OVO, GoPay or QRIS. Bank transfer and virtual account records can also be included. We use these details to match a cashier event to your account.

Use the account help route and state that you want a Privacy Policy data request. Include the phone number on your account and describe the record you want, such as a QRIS status or login detail. We may verify your identity before handling the request.

You can request a correction through account help when a record appears inaccurate or incomplete. Tell us which field or event needs checking and include the relevant account phone number or transaction reference. We may compare the request with stored records before making an eligible change.

On a mobile browser, cookies or similar storage may keep your session, remember a selected page and help the account path load correctly. You can clear or manage them in your device settings. Clearing storage may sign you out and require phone verification again.

We retain each record for the period needed for its stated purpose, account security or a legal requirement that applies where local law permits. Retention can differ between account, support and payment records. Ask through account help if you need the period for a specific record.

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